Terms of service
Effective date: 10/16/2026
These terms apply when you use silkcrowns.com or buy from it. The site is operated by The Birch Post LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110 ("Silk Crowns", "we"). Email: support@silkcrowns.com.
1. Who can order
You must be 18 or older and able to enter a binding contract. Our products are toys and building sets intended to be bought by adults, including for children. Orders ship to the contiguous 48 United States and Washington, DC only.
2. How an order becomes a contract
- You place an order and receive an order confirmation email. That email is a receipt, not an acceptance.
- We accept the order when it is handed to our fulfillment partner. Until then, either of us can cancel: you by email, we by refunding you in full.
- We may refuse or cancel an order for suspected fraud, a pricing error, an item we cannot supply, or an address we cannot ship to. You get a full refund in every case.
3. Prices and errors
Prices are in US dollars and exclude sales tax and shipping, which are shown before you pay. If a price on the site is wrong, we email you before the order ships and you choose between the correct price and a full refund.
4. Payment
You are charged when you place the order. Payment is processed by third-party payment providers that maintain PCI DSS compliance; we do not store your card number. See the Payment Policy.
5. Shipping, returns, and cancellations
The Shipping Policy and Returns & Refunds policy are part of these terms. In short: 3–5 business days to process, 8–12 business days in transit, $7.95 shipping under $60 and free from $60, and 30 days to return or exchange with a prepaid label and no restocking fee.
6. Products and accuracy
- We sell genuine products, new and in their original manufacturer packaging.
- Age grades, piece counts and sizes are shown as listed for each product. Follow the age grade and any warning on the product page and on the box.
- Colors can differ slightly between your screen and the product.
- If an item you receive is not the product shown on its page, we replace it or refund it in full under the Returns & Refunds policy.
7. Trademarks and intellectual property
Brand names, product names and trademarks shown on this site belong to their respective owners. Silk Crowns is an independent retailer and is not affiliated with, sponsored by or endorsed by those owners unless a product page says so. The Silk Crowns name and crown mark belong to The Birch Post LLC.
8. Reviews and testimonials
If we display customer reviews, they come from customers who bought the product. We do not buy reviews, write them ourselves, or suppress negative ones, in line with the FTC rule on consumer reviews (16 CFR Part 465). We do not currently display reviews.
9. Acceptable use
Do not use the site to place fraudulent orders, scrape content, or interfere with its operation.
10. Disclaimer and limitation of liability
Beyond the promises in these terms and the policies linked above, the site and products are provided "as is" to the extent state law allows. Our total liability for any order is limited to the amount you paid for it. Some states do not allow these limitations. Nothing here limits rights you have under your state's consumer protection laws, or the authority of the Federal Trade Commission or your state Attorney General.
11. Disputes
- Email support@silkcrowns.com first. Most problems are solved with a replacement or refund within 2 business days.
- If that fails, you may bring a claim in small claims court where you live, or in the state or federal courts of New Mexico.
- These terms are governed by the laws of New Mexico, without regard to conflict-of-law rules, except where the law of your state of residence gives you protections that cannot be waived.
12. Changes
We may update these terms. The version in force is the one on this page on the day you order. We do not change terms retroactively.
13. Contact
The Birch Post LLC, 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110. That address takes mail only. Returns go to 19206 68th Ave S, Kent, WA 98032. Email support@silkcrowns.com. There is no phone line.