Refund policy

You may request a return within 30 days of delivery. Noelmartz provides return labels at no cost. Exchanges are available at no cost.

Change-of-mind returns

For a change-of-mind return, email support@noelmartz.com within 30 days of delivery with your order details. We will provide return instructions and a return label at no cost.

Damaged or defective items

If an item arrives damaged or defective, email support@noelmartz.com with your order details and photos of the issue, if available. We will review the issue and provide the next steps.

Exchanges

To request a free exchange, email support@noelmartz.com with your order details. We will provide the next steps and a return label at no cost.

Returns address

Orders ship from China, but returns are sent to our returns address in the United States. After receiving return instructions, send your return to:

13805 Immanuel Rd
Pflugerville, TX 78660
United States

Refund timing

After our returns warehouse receives your return, Noelmartz issues the refund within 5–7 business days. This is the time for Noelmartz to issue the refund. For refund timing, business days are Monday through Friday. The time for your bank or payment provider to post the refund may vary.