Refund policy
You have 30 days from the delivery date to start a return or an exchange. We send you a prepaid return label to download and print. Return shipping is free.
| Question | Answer |
|---|---|
| Return window | 30 days from the delivery date shown in tracking |
| What we take back | We accept returns for defective items and for items you changed your mind about. |
| Exchanges | We accept exchanges for a different set or a different color option. |
| Condition | Items must be new and unused, in the original manufacturer packaging, with all pieces. |
| How to send it | Returns are accepted by mail only. |
| Return label | We send you a prepaid return label to download and print. Return shipping is free. |
| Restocking fee | We do not charge a restocking fee. |
| Where it goes | Silk Crowns Returns, 19206 68th Ave S, Kent, WA 98032 |
| Refund method | Your original payment method |
| Refund timing | We issue your refund within 7 business days after your return arrives at our returns center. |
How to return or exchange
- Email support@silkcrowns.com within 30 days of delivery. Include your order number and say whether you want a refund or an exchange.
- We reply within 1 business day with a prepaid return label.
- Print the label, pack the item in a box, and hand it to the carrier named on the label.
- We inspect the item within 2 business days of arrival.
- For a refund, we send it to your original payment method within 7 business days after your return arrives. For an exchange, the replacement ships on the same timeline as a new order.
Your bank decides when the refund shows on your statement after we send it.
Exchanges
We accept exchanges for a different set or a different color option. Say what you want in the same email. You pay nothing on the return leg and nothing on the replacement. If the new set costs more or less, we charge or refund the difference.
Condition we accept
Items must be new and unused, in the original manufacturer packaging, with all pieces. A set that has been built, played with or is missing pieces you received is not returnable unless it arrived defective.
Defective, damaged, wrong or not as described
We replace it at no cost or refund you in full, your choice. This includes missing or broken pieces, and any item that is not the product shown on its page. Email 2 photos within 30 days of delivery. You do not need to send the item back unless we ask.
Not returnable
- Requests made more than 30 days after delivery.
- Sets that have been built or used, unless they arrived defective.
Cancellations
Full refund if you cancel before your order is handed to our fulfillment partner, usually within 24 hours of ordering. Details are in the Shipping Policy.
Return address
Silk Crowns Returns
19206 68th Ave S
Kent, WA 98032
Use the prepaid label we send you. Do not send returns to our Albuquerque office. That address takes mail only and cannot receive parcels.