Building Toy FAQ
About our products
Are your products genuine?
Yes. We sell genuine products, new and in their original manufacturer packaging. We are an independent retailer and are not affiliated with or endorsed by the brands we carry unless a product page says so. If an item is not the product shown on its page, we replace it or refund it in full.
Which set fits my child's age?
Start with the age grade on the product page. Our Age & Safety Guide explains what the grades usually mean.
Do sets come with instructions?
The product page lists what is in the box. If it does not mention instructions, email us before you order and we will check.
Do sets from different brands fit together?
Do not assume they do. We only state compatibility when it appears on the product page.
After you order
How long does delivery take?
Orders take 3–5 business days to process and 8–12 business days in transit, so most arrive 11–17 business days after you order. See the Shipping Policy.
How much is shipping and where do you ship?
$7.95 per order under $60, free from $60 (after discounts, before tax). We ship to the contiguous 48 United States and Washington, DC.
A piece is missing or broken. What now?
Email support@silkcrowns.com within 30 days of delivery with your order number and 2 photos. We replace it or refund it, your choice. See the Returns & Refunds policy.
Can I return a set I opened?
Items must be new and unused, in the original manufacturer packaging, with all pieces, unless they arrived defective. Returns are free with our prepaid label within 30 days of delivery.
How do I contact you?
Email support@silkcrowns.com, or use the Contact page. We reply within 1 business day, Monday to Friday. There is no phone line.
Common Questions
How long does shipping take, and what does it cost?
How long does shipping take, and what does it cost?
Orders take 3–5 business days to process and 8–12 business days in transit (about 11–17 business days in total). Shipping to the contiguous 48 United States and Washington, DC is $7.95 per order under $60 and free from $60, after discounts and before tax. See our Shipping Policy.
How can I track my order?
How can I track my order?
You receive a shipping email with a tracking number when your order leaves the fulfillment facility. Tracking can take 24–48 hours to show its first scan. See our Shipping Policy.
What is your return policy?
What is your return policy?
Start a return or exchange within 30 days of delivery. Items must be new and unused, in the original manufacturer packaging, with all pieces. We provide a prepaid return label; return shipping is free and there is no restocking fee. See our Returns & Refunds Policy.
What if my item arrives damaged or defective?
What if my item arrives damaged or defective?
For a defective, damaged or wrong item, email support@silkcrowns.com with your order number and 2 photos within 30 days of delivery. We replace it at no cost or refund you in full, your choice. See our Returns & Refunds Policy for details.
What payment methods do you accept?
What payment methods do you accept?
The payment methods available to you are shown at checkout. All transactions are encrypted, and we never see or store your card details. More on our Payment Policy page.