Payment Policy
One-time payments only. You are charged in US dollars when you place the order. There are no subscriptions, hidden fees, or charges after checkout.
Accepted methods
The payment methods available to you are shown at checkout and by the icons in the footer. Those are the only ones we accept. We do not take checks, bank transfers, or payment by email.
When you are charged
| Event | What happens on your card |
|---|---|
| You place the order | The full amount, covering the item, shipping, and sales tax, is charged |
| The order is cancelled before it is handed to our fulfillment partner | The full amount is refunded within 2 business days |
| You return an item | Refund to the same card within 7 business days after your return arrives at our returns center |
Sales tax
Sales tax is calculated at checkout from your shipping address and shown before you pay. We collect it where the law requires us to.
Authorization holds
If a payment fails or you leave during checkout, your bank may show a pending hold for a few days. That is a hold, not a charge. It drops off on its own.
Card security
Payments are processed by third-party payment providers that maintain PCI DSS compliance. The site uses HTTPS with TLS encryption. We never see or store your full card number.
Statement descriptor
The charge appears on your statement under the store name shown at checkout, which may carry the payment processor's prefix. If you do not recognize a charge, email support@silkcrowns.com with the date and amount before you dispute it with your bank. We answer within 1 business day.
Pricing errors
If we find a pricing error on an order you already placed, we email you before the order ships. You choose the corrected price or a full refund.
Common Questions
How long does shipping take, and what does it cost?
How long does shipping take, and what does it cost?
Orders take 3–5 business days to process and 8–12 business days in transit (about 11–17 business days in total). Shipping to the contiguous 48 United States and Washington, DC is $7.95 per order under $60 and free from $60, after discounts and before tax. See our Shipping Policy.
How can I track my order?
How can I track my order?
You receive a shipping email with a tracking number when your order leaves the fulfillment facility. Tracking can take 24–48 hours to show its first scan. See our Shipping Policy.
What is your return policy?
What is your return policy?
Start a return or exchange within 30 days of delivery. Items must be new and unused, in the original manufacturer packaging, with all pieces. We provide a prepaid return label; return shipping is free and there is no restocking fee. See our Returns & Refunds Policy.
What if my item arrives damaged or defective?
What if my item arrives damaged or defective?
For a defective, damaged or wrong item, email support@silkcrowns.com with your order number and 2 photos within 30 days of delivery. We replace it at no cost or refund you in full, your choice. See our Returns & Refunds Policy for details.
What payment methods do you accept?
What payment methods do you accept?
The payment methods available to you are shown at checkout. All transactions are encrypted, and we never see or store your card details. More on our Payment Policy page.