Shipping policy
Orders take 3–5 business days to process and 8–12 business days in transit, so most orders arrive 11–17 business days after you place them.
Delivery timeline
| Step | Time |
|---|---|
| Processing (your order is prepared and handed to the carrier) | 3–5 business days |
| Transit | 8–12 business days |
| Estimated total | 11–17 business days from order |
Business days are Monday to Friday, not counting US federal holidays. These are estimates, not guarantees.
Cost
| Order total (after discounts, before tax) | Shipping |
|---|---|
| Under $60 | $7.95 flat per order |
| $60 and up | Free |
One rate per order, however many items are in it. Shipping is shown before you pay.
Where we ship
We ship to the contiguous 48 United States and Washington, DC only. We do not ship to Alaska, Hawaii, US territories, military APO/FPO/DPO addresses, or destinations outside the United States.
Where your order ships from
Your order is shipped by our fulfillment partner, not from our Albuquerque office. Fulfillment facilities can vary by product.
Returns go somewhere else, to Kent, Washington. See the Returns & Refunds policy.
Tracking
You get a shipping email with a tracking number when your order leaves the fulfillment facility. Tracking can take 24 to 48 hours to show its first scan.
If it is late
If your order has not arrived 5 business days after the latest delivery estimate, email support@silkcrowns.com with your order number. We replace it or refund it, your choice. Under the FTC Mail Order Rule you can also cancel any order that has not shipped within 30 days of purchase and receive a full refund.
Lost, stolen, or damaged in transit
- Email support@silkcrowns.com within 7 days of the delivery scan, or of the last tracking update if the package never arrived.
- Include your order number and, for damage, 2 photos: the package and the item.
- We file the carrier claim ourselves. You do not wait on it.
- We ship a replacement or refund you within 2 business days of your email.
Address changes and cancellations
You can change the address or cancel for a full refund until your order is handed to our fulfillment partner, usually within 24 hours of ordering. Email support@silkcrowns.com with your order number. After that the order cannot be cancelled, but the 30-day return policy still applies once it arrives.
Duties and fees on delivery
None. You pay nothing when the package arrives.
Questions
Email support@silkcrowns.com. We reply within 1 business day. There is no phone line.