Returns & Refunds

You have 30 days from the delivery date to start a return or an exchange. We send you a prepaid return label to download and print. Return shipping is free.

Question Answer
Return window 30 days from the delivery date shown in tracking
What we take back We accept returns for defective items and for items you changed your mind about.
Exchanges We accept exchanges for a different set or a different color option.
Condition Items must be new and unused, in the original manufacturer packaging, with all pieces.
How to send it Returns are accepted by mail only.
Return label We send you a prepaid return label to download and print. Return shipping is free.
Restocking fee We do not charge a restocking fee.
Where it goes Silk Crowns Returns, 19206 68th Ave S, Kent, WA 98032
Refund method Your original payment method
Refund timing We issue your refund within 7 business days after your return arrives at our returns center.

How to return or exchange

  1. Email support@silkcrowns.com within 30 days of delivery. Include your order number and say whether you want a refund or an exchange.
  2. We reply within 1 business day with a prepaid return label.
  3. Print the label, pack the item in a box, and hand it to the carrier named on the label.
  4. We inspect the item within 2 business days of arrival.
  5. For a refund, we send it to your original payment method within 7 business days after your return arrives. For an exchange, the replacement ships on the same timeline as a new order.

Your bank decides when the refund shows on your statement after we send it.

Exchanges

We accept exchanges for a different set or a different color option. Say what you want in the same email. You pay nothing on the return leg and nothing on the replacement. If the new set costs more or less, we charge or refund the difference.

Condition we accept

Items must be new and unused, in the original manufacturer packaging, with all pieces. A set that has been built, played with or is missing pieces you received is not returnable unless it arrived defective.

Defective, damaged, wrong or not as described

We replace it at no cost or refund you in full, your choice. This includes missing or broken pieces, and any item that is not the set shown on the product page. Email 2 photos within 30 days of delivery. You do not need to send the item back unless we ask.

Not returnable

  • Requests made more than 30 days after delivery.
  • Sets that have been built or used, unless they arrived defective.

Cancellations

Full refund if you cancel before your order is handed to our fulfillment partner, usually within 24 hours of ordering. Details are in the Shipping Policy.

Return address

Silk Crowns Returns
19206 68th Ave S
Kent, WA 98032

Use the prepaid label we send you. Do not send returns to our Albuquerque office. That address takes mail only and cannot receive parcels.

Common Questions

local_shipping

How long does shipping take, and what does it cost?

Orders take 3–5 business days to process and 8–12 business days in transit (about 11–17 business days in total). Shipping to the contiguous 48 United States and Washington, DC is $7.95 per order under $60 and free from $60, after discounts and before tax. See our Shipping Policy.

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How can I track my order?

You receive a shipping email with a tracking number when your order leaves the fulfillment facility. Tracking can take 24–48 hours to show its first scan. See our Shipping Policy.

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What is your return policy?

Start a return or exchange within 30 days of delivery. Items must be new and unused, in the original manufacturer packaging, with all pieces. We provide a prepaid return label; return shipping is free and there is no restocking fee. See our Returns & Refunds Policy.

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What if my item arrives damaged or defective?

For a defective, damaged or wrong item, email support@silkcrowns.com with your order number and 2 photos within 30 days of delivery. We replace it at no cost or refund you in full, your choice. See our Returns & Refunds Policy for details.

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What payment methods do you accept?

The payment methods available to you are shown at checkout. All transactions are encrypted, and we never see or store your card details. More on our Payment Policy page.